Career Opportunities

ANAD (National Association of Anorexia Nervosa and Associated Disorders) is hiring! We are the leading nonprofit in the U.S. providing free, peer support services to anyone struggling with an eating disorder. Apply today!

Program Coordinator

The National Association of Anorexia Nervosa and Associated Disorders (ANAD) is seeking a Program Coordinator, responsible for facilitating the operations of ANAD’s Support Services. They ensure excellent program delivery by providing ongoing support to a robust volunteer network. In addition, they work closely with the Programs Team to monitor program delivery and provide support in making programmatic decisions.

 

The ideal candidate is motivated, outgoing, and organized, with a strong track record of customer service. We are looking for someone who believes in ANAD’s mission and will demonstrate exceptional drive to ensure that all volunteers and beneficiaries who come to ANAD get the training, help and support that they need.

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Deadline to apply: April 15, 2022

How to apply: email a cover letter and resume to

Reports to: Program Manager

Status: Full Time

Location: Remote

Expected Hours: Flexible, but available for meetings

Travel Requirements: None

The Program Coordinator is responsible for overseeing the operations of ANAD’s peer support services. The Program Coordinator supervises and provides ongoing support to a robust volunteer network. In addition, they work closely with the Programs Team to monitor program delivery and provide support in making programmatic decisions. Key responsibilities include:

Volunteer Supervision:

Provide daily oversight of the peer support volunteer network

Plan and deliver regular supervision calls for volunteer team leaders

Assist with virtual site visits and provide feedback to support group leaders

Support local volunteers in their operations responsibilities

Volunteer Recruitment:

Assist with the creation and implementation recruitment plans for volunteer mentors, group leaders and Helpline operators

Work with Program Manager to conduct outreach to potential referral sources

Assist with reviewing applications, conducting interviews, and evaluating volunteer candidates

Training:

Manage the process of onboarding volunteers to training platforms

Assist with the facilitation of online live sessions during volunteer trainings

Track the progress of trainees and provide status updates

Review assignments and provide feedback

Conduct assessment of volunteer leaders

Administration:

Identify areas of improvement or challenges and work towards resolution

Monitor volunteer schedules and attendance for all required program components

Review and respond to volunteer requests and provide general assistance

Monitor and track program documentation, such as group participant attendance and incident reports

Maintain active treatment provider list and complete referral reports

Work with key staff to develop objective performance measurements, to ensure consistent, high-quality evaluation and goal setting for all future volunteers

Work closely with Program Team to create and implement annual goals and provide updates on progress

Specific Helpline Tasks

Complete and send out Helpline Referrals

Main point of contact for all Helpline volunteers.

Send out reminders for Helpline volunteers and create monthly shift schedules.

Lead monthly supervision calls with helpline team leaders.

Cover last minute emergency helpline shift cancellations.

Monitor daily helpline calls.

Monitor daily helpline volunteer call form and shift form responses.

Specific Support Group Tasks

Track registration, attendance, and scheduling

Fill in on support groups when necessary

Specific Mentorship Tasks

Main point of contact for all Mentorship participants.

Facilitate onboarding and training for volunteers and beneficiaries.

Lead monthly supervision calls with helpline team leaders.

Coordinate monthly supervision between team leaders and mentors.

Resolve issues for participants.

Key Qualifications:

Successful candidates believe in ANAD’s core values and are driven by the mission. While there are no minimum educational requirements for this position, there must be demonstrated experience with the above responsibilities. Successful candidates also:

Provide strong customer service at all times across the organization; foster strong relationships through validation, problem-solving, and follow-through

Exercise good judgment at all times; discern and escalate situations if needed

Are self-motivated, ready to solve problems, and stay calm in a fast-paced team environment

Think strategically, anticipate future consequences and trends, adapt plans

Improve services by identifying areas for improving workflows, processes, and systems; work with the team on implementation

Have strong writing and organizational skills

Are 18 years of age or older and live in the United States

Preferred experience:

Lived experience with an eating disorder is a plus. Must be recovered for at least 2 years.

Google Suite programs

Experience with Wordpress, SalesForce, ConstantContact

Experience working with volunteers and beneficiaries in a not for profit setting